At TFIMart.com, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. Please review our detailed return and exchange policies below to understand our procedures and conditions.

EXCHANGE POLICY

Non-Offer Products

  1. Eligibility: If you wish to exchange a product, please notify us within 24 hours of delivery. You can reach us via email at [[email protected]] with your order number or send us a WhatsApp message at +91-0000000000.
  2. Procedure: To process an exchange, return the product (earrings or necklace) to us at the following address within 7 days of the exchange request. Ensure the product is in its original packaging, including bubble wrap, and accompanied by the invoice:

TFI VENTURE LLP
D-140, 1st Flr., Entry from Tiranga Lane,
Tiranga Street, Mayapuri, New Delhi-110064

  1. Outcome: Upon receiving and inspecting the returned product, we will issue a coupon code or store credit equivalent to the product’s value within 5 days. This credit can be used for future purchases on TFIMart.com.

Offer Products

  1. Eligibility: Products purchased under promotional offers such as “3 earrings for 1000,” “3 necklaces for 1500,” items under 250, items under 450, and other discounted products are not eligible for exchange.
  2. Replacement: For offer products, we only replace items that are damaged or missing upon delivery, and the replacement will be of the same design as the original product.

Return Policy

Non-Offer Products

  1. Damaged Products: If you receive a damaged product, notify us within 24 hours of delivery via email at [[email protected]](mailto:[email protected]) or WhatsApp us at +91-0000000000 with your order number.

   • Procedure: We will arrange a pickup for the damaged product. Once we receive the product and confirm the damage, we will dispatch a new one as a replacement.

  1. Non-Damaged Products: If you wish to return a non-damaged product (earrings, necklace, sunglasses, or footwear), return it within 7 days of delivery to the address below, with intact packaging and the invoice:

TFI VENTURE LLP
D-140, 1st Flr., Entry from Tiranga Lane,
Tiranga Street, Mayapuri, New Delhi-110064

 Offer Products

1. Policy: No returns or refunds are allowed on offer products. We only replace items that are damaged upon delivery with the same design.

 Refund Policy

  • Procedure: For refunds, we issue a coupon code or gift card equivalent to the product’s value. This can be used for future purchases on TFIMart.com. Please note that cash refunds are not provided.

Defective and Damaged Items

  1. Inspection: All products undergo a thorough quality check before packing, and we ensure careful packaging to prevent damage during transit.
  2. Reporting: In the rare case that a product is damaged during transit, contact us within 24 hours via email at [[email protected]](mailto:[email protected]) or WhatsApp at +91-0000000000. Once the faulty item is returned to us by post, we will dispatch a replacement promptly.

Exclusions and Special Conditions

  • Handmade Products: We do not accept exchanges or returns for handmade products due to their unique and personalized nature.
  • Sale Products: Products purchased during sales or special promotions are not eligible for exchanges or returns.
  • International Orders: We do not accept exchanges or returns for international orders due to logistical constraints.

Additional Information

  • Coupon Codes and Gift Cards: Any issued coupon codes or gift cards have a validity period of one year from the date of issuance and can be used for any future purchases on TFIMart.com.
  • Shipping Costs: For returns or exchanges of non-damaged products, the customer is responsible for the shipping costs. In the case of damaged products or mistakes on our part, we will cover the return shipping costs.
  • Communication: We strive to respond to all return and exchange requests within 24-48 hours. Please ensure you provide accurate contact information to facilitate timely communication.

For any further queries or assistance, please do not hesitate to contact our customer support team at [[email protected]](mailto:[email protected]) or via WhatsApp at +91-0000000000. Your satisfaction is our priority, and we are here to help ensure a smooth and pleasant shopping experience on TFIMart.com.